Written Test
Determine resource requirements (Question # 1-6)
You are working in at Broome Dental Clinic and the dental practice has no formal resource management system in place and you have been asked to implement a system that will facilitate the accurate determination of resource requirements.
Describe your dental practice, the field it operates in, the number of employees it has and the services it provides.
There are some ways that can be implemented to better manage its resources, provide better care for patients, and make the most use of its personnel and resources.
Identify the types and arrange of resources required by your dental practice.
List the requirements and issues you must consider when determining the dental practice’s resource requirements.
List the individuals and group you would need to consult with to identify the dental practice’s resource requirements.
What factors would you need to consider when proposing resource expenditure? Are there budgetary constraints to consider? How would these impacts on your recommendation?
How would you make your recommendations on the practice’s resource requirements and who would you need to make these recommendations to?
Acquire and allocate resources (Question 7-14)
Review Broome Dental Clinic practice’s resource acquisition and allocation procedures
List and discuss the factors on which you can compare potential resource suppliers.
What procedures are in place for obtaining quotations and using purchase orders when ordering resources? Why are these procedures necessary?
What authorization procedures are in place for acquiring resources? Why authorization processes are necessary?
What systems are in place for reordering resources? How can minimum and maximum stock levels be used to assist in the reordering process points?
Which ordering system is used by Broome Dental Clinic – just-in-time or bulk purchasing? Explain why this system is appropriate. Does the purchasing system vary depending on the type of resource being acquired? If so, explain why.
What procedures are in place for checking order quality and quantity? Why are these procedures necessary?
What procedures are in place for allocating resources promptly once they have been acquired and delivered to the organization?
Why is it important to consult with the individuals and teams within Broome Dental Clinic on the allocation of resources? How can interpersonal skills assist in the consultation process?
Monitor and report on resource usage (Question 15-20)
Explain how Broome Dental Clinic, can effectively plan to minimize the following resource cost:
Acquisition costs
Ordering costs
Carrying costs
With regard to resource shortfalls and surpluses:
What are the costs to the organization if resource shortfall surplus occur?
What are some of the potential causes of resource shortfalls and surpluses?
How can Broome Dental Clinic plan to avoid resource shortfalls and surpluses?
For each of the major types of resources Broome Dental Clinic purchases, explain which of the following methods or systems are used to monitor its usage:
The perpetual inventory system
The physical inventory system
Fixed asset register
Stock coding
How could the methods of monitoring resource usage you previously describe be improved in Broome Dental Clinic?
Explain how resource planning can be improved in Broome Dental Clinic through effective consultation and feedback from relevant people throughout the business. What methods of consultation and feedback can be used?
List the records Broome Dental Clinic keeps, or should keep, on purchases and usage. For each type of record, explain how it facilitates the business in monitoring its resource usage and planning for future resource requirements.
Identify three common resources (equipment), their functions, and common faults that can affect performance.
Common resources (equipment)
Functions
Faults
X-ray machine
Autoclave
Telephone
How can organisational policies and procedures help ensure that:
physical resources and services are acquired as and when they are needed
resources are checked to ensure quality
resources are allocated promptly and efficiently to work teams
work teams are encouraged to provide feedback on resource use, quality, timely delivery and sustainability
2-Case Study: (N/A)
Broome Dental Clinic has 3 dental surgeries and the monthly usage of three surgeries is as under;
Surgery 1
2 boxes of small gloves and 1 box of masks
Surgery 2
1 box of small gloves, 1 box of medium gloves and 1 box of mask
Surgery 3
1 box of medium gloves and 1 box of large gloves
Previously Broome Dental Clinic was ordering above resources for three months and the order was placed in the third month with the 15 days delivery time.
Last order (9 boxes of Small Gloves, 6 boxes of Medium Gloves, 3 boxes of Large Gloves and 9 boxes of Masks) was placed a month ago and you were asked to check the current available stock
Current Stock
Item
Initial Stock
Stock used
Available stock
Small Gloves
9 boxes
Medium Gloves
6 boxes
Large Gloves
3 boxes
Masks
9 boxes
When you were taking the stock, you realized there is an empty space available to store the stock of 12 months and if you buy above items in bulk, then Broome Dental Clinic can save money.
Please use internet to find and compare the prices and recommend the supplier and delivery method
Date: _____________________________
Item
Stock required for 12 months
Supplier 1
Name:
Supplier 2
Name:
Supplier 3
Name:
Small Gloves
Medium Gloves
Large Gloves
Masks
Delivery Charges
Total Amount
Delivery time
Proposed Delivery Method:
Proposed supplier:
Proposed ordering date:
Please write a short letter of your recommendation to your practice manager including the allocation and monitoring of resources.